General’s Compressed Charcoal General’s

Fast Shipping and Professional Packaging

Our long-standing relationship with UPS FedEx DHL and other international carriers gives us the ability to provide various shipping options. Our warehouse staff are highly trained to package your goods exactly according to the specifications we offer. Before shipping, all goods are carefully examined and secured. We deliver to thousands of customers each day in different countries. This shows our commitment to becoming the biggest online retailer in the world. Warehouses and distribution centres can be located throughout Europe as well as the USA.

Note: Orders that include more than one item are assigned a processing period in accordance with the item.

Prior to shipment, all purchased items will be thoroughly inspected. Most orders are now shipped within 48 hrs. The time to deliver varies from 3-7 days.

Returns

Stock is dynamic. It's not entirely managed by us, as we have multiple entities, including the factory and the storage. The actual levels of stock can change at any moment. Please be aware that it's possible that your order could become unavailable even after you've placed your order.

Our policy lasts for a period of 30 days. If you have passed 30 days by since your purchase however, we're unable to give you a return or exchange.

In order for your item to be eligible for return it must be in its original packaging, unopened and in the same state as you received it. It must also be returned in its original packaging.